
Frequently asked questions.
At Sofia Lucas Hospitality, our mission is to deliver a seamless journey from the moment wheels touch down to the moment clients arrive at their final destination. Below are answers to common questions that highlight how we eliminate friction for executives, principals, and families who expect more from ground transportation.
Will the car really be there when we land?
Yes. Your vehicle is staged in advance, the chauffeur is in position before the aircraft arrives, and flights are tracked in real time. Whether you land early or late, your chauffeur is waiting curbside or planeside — never the other way around.
What happens if a flight is delayed?
Delays are already accounted for. Because we monitor every flight continuously, your chauffeur adjusts in real time. You don’t have to text or call — the car simply remains staged and ready. Clients step off the aircraft into a waiting vehicle, every time.
Do you handle families, groups, and luggage?
Yes. Our late-model SUVs and Sprinters are designed to move families, principals, and their staff comfortably. From multiple passengers to heavy luggage, we size the vehicle in advance so comfort and space are never a question.
How private is your service?
Every trip is managed discreetly. Chauffeurs are trained in confidentiality, and client details never leave Sofia Lucas. For executives, principals, and high-net-worth families, privacy isn’t an option — it’s a standard.
What does your $321 rate include?
Our rate of $321 covers two hours of service, garage to garage. Garage to garage means the clock begins when the chauffeur leaves our base and ends when they return, ensuring the car is dedicated exclusively to the client throughout. This structure allows us to stage vehicles in advance, guaranteeing no waiting and no surprises.
Can we keep the car for longer?
Yes. Many clients prefer charter service for dinners, meetings, or multi-stop evenings. The car and chauffeur remain at the client’s disposal for as long as needed, with hourly extensions available. Flexibility is built into everything we do.
Do you serve markets beyond Dallas?
Yes. While we are based in Las Colinas, minutes from DFW and Love Field, we maintain trusted affiliates in every major market across the United States. One request to Sofia Lucas ensures the same level of service whether the client is landing in Dallas, Los Angeles, or New York.
How do we book?
Booking is simple. A single call, text, or email puts everything in motion. We confirm immediately, stage the vehicle, and keep you updated along the way. For executive assistants and flight departments, that means no double-checking, no chasing updates, and no surprises.
Can chauffeurs meet clients planeside?
Yes, when the FBO and security protocols allow. We work directly with FBO staff to secure proper access so that clients can step directly from the aircraft into the vehicle whenever possible.
How do you select and train chauffeurs?
We handpick chauffeurs for professionalism, discretion, and hospitality. Every chauffeur is trained to anticipate client needs, respect confidentiality, and maintain the elevated standards our principals expect.
Do you work directly with executive assistants and flight departments?
Yes. We understand assistants and flight coordinators manage countless moving parts. Our role is to remove transportation from that list — one request to us, and every detail is managed from start to finish.
Do you provide child seats or other family accommodations?
We do not provide child seats directly, but clients are welcome to bring their own. For families who travel frequently, we can store your car seat securely at our office and have it installed in the vehicle before each trip. That way it is ready and waiting when you return, with no extra effort required. Safety and comfort for every family member remain part of the planning.